All customer calls to the customer service center will be recorded throughout, and a satisfaction survey will be received after each call to ensure that your problem has been resolved, and there is a monitoring screen to monitor the operation of Callcenter calls and host services in real time !
1. Online customer service system
Please directly add the official Zhan Guoce LINE ID: @119m or scan the red button LINE QRCORD at the bottom right of the Zhan Guoce official website to consult and deal with the check-in colleagues on the spot.
2. Please go online for the online dispatch system https://hb.nss.com.tw/ Log in to the member and submit a support service ticket to reflect your problem.
3. Telephone customer service technical customer service line: 4499-319 (please add 02 for direct mobile phone calls)
行政帳務專線：4499-314（手機直撥請加02） 若有帳務上問題，請於周一至周五 09:00~17:00來電，會有帳務人員為您處理
4. Online Knowledge Base (FAQ)
You can fill in the customer satisfaction survey questionnaire at any time, so that our company can understand your voice and opinions!
Actively caring about customer service and customer birthdays and loyal customers who have used them for more than three years will give gifts
NSS Call Out call care unit regularly arranges for specialists to take the initiative to call care customers to solve any problems in using the company's services, and send care letters to all customers by EMAIL every month.At the same time, customers’ birthdays and loyal customers who have used it for more than three years will give gifts.
You can access our host status real-time monitoring system at any time to understand the latest operating status of your host