Support

NSS adheres to the customer-satisfying service concept, so that our customers can enjoy high-quality and satisfactory service.
In particular, the characteristics of the five-heart service launched by the industry are as follows:

Support

NSS adheres to the customer-satisfying service concept, so that our customers can enjoy high-quality and satisfactory service.
In particular, the characteristics of the five-heart service launched by the industry are as follows:

All customer calls to the customer service center will be recorded throughout, and a satisfaction survey will be received after each call to ensure that your problem has been resolved, and there is a monitoring screen to monitor the operation of Callcenter calls and host services in real time !

1. Online customer service system
Please directly add the official Zhan Guoce LINE ID: @119m or scan the red button LINE QRCORD at the bottom right of the Zhan Guoce official website to consult and deal with the check-in colleagues on the spot.
2. Please go online for the online dispatch system https://hb.nss.com.tw/ Log in to the member and submit a support service ticket to reflect your problem.
3. Telephone customer service technical customer service line: 4499-319 (please add 02 for direct mobile phone calls)
行政帳務專線:4499-314(手機直撥請加02) 若有帳務上問題,請於周一至周五 09:00~17:00來電,會有帳務人員為您處理
4. Online Knowledge Base (FAQ)

You can fill in the customer satisfaction survey questionnaire at any time, so that our company can understand your voice and opinions!

Actively caring about customer service and customer birthdays and loyal customers who have used them for more than three years will give gifts
NSS Call Out call care unit regularly arranges for specialists to take the initiative to call care customers to solve any problems in using the company's services, and send care letters to all customers by EMAIL every month.At the same time, customers’ birthdays and loyal customers who have used it for more than three years will give gifts.

You can access our host status real-time monitoring system at any time to understand the latest operating status of your host

If you are dissatisfied with the service provided by our company or have any suggestions, please send your complaint directly to our company via email.Our company will handle your related case within 24 hours.Your complaint method:manager@nss.com.tw

Information service is an intangible commodity that sells perfect customer service and stable quality. It requires the host company to provide stable maintenance 365 days a year.
In Taiwan, due to the vicious competition at low prices, in order to reduce the cost of personnel and customer service, many operators only provide services during normal working hours (Monday to Friday am:9:00~pm6:00).
The customer’s website needs to operate 24 hours a day. If there is a problem with the website, no one will provide telephone service and support during the off-hours of the business, and they must wait until working hours.
In the event of an emergency, there is no one to deal with it, causing heavy losses to customers and business opportunities! The Warring States Policy will uphold the five major service characteristics and the exquisite service concept of customer satisfaction.
365 days a year to provide you with the best service.
  1. The only company in Taiwan that has imported a million-level Callcenter equipment: All customer calls in the Zhan Guoce 24-hour customer service center will be recorded throughout the entire process to ensure the service quality of the company’s customer service staff. It also has a monitoring board screen for real-time monitoring of the Zhan Guoce Callcenter. Operation status of call and host services!
  2. 線上派工單追蹤系統 : 戰國策24小時客服中心提供客戶線上派工單追蹤系統在周一至周五 09:00~18:00反應一般問題處理,我們都會在5小時內解決及回覆,最慢不會超過24小時內解決及回覆,客戶並擁有管理後台隨時掌握問題的處理進度。
  3. Timely LiveChat system: NSS 24-hour customer service center provides customers with LiveChat system to respond to any problems to our company at any time. We promise that the slowest time will not be more than 24 hours to solve and reply to your problems.
  4. Customer Satisfaction Survey: NSS customers can fill out the company's customer satisfaction survey questionnaire at any time, so that the company can better understand your voice!  Fill in now
  5. Customer complaint channels: If NSS customers are dissatisfied with the service provided by the company or have any suggestions, they are welcome to directly complain to the CEO of the company by e-mail. The CEO of the company will personally understand each complaint case and the The company will handle your case within 365 hours.Your complaint method: manager@nss.com.tw

 

Various contact methods of Zhan Guo Ce:
24-hour customer service hotline: 4499-319 (please add 02 for direct phone calls)
Administrative hotline: 4499-314 (please add 02 for direct mobile phone calls)
Fax line: 02-6606-8868(24H)
Customer complaint: manager@nss.com.tw
Company website: www.nss.com.tw
Company Address: 105th Floor, No. 130, Lane 9, Section 13, Minsheng East Road, Songshan District, Taipei City XNUMX

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